Terms and Conditions


Orderdirect.ky is an e-commerce dropshipping and logistic company, focused on the provision of international trade and logistics services in the Cayman Islands.
These terms & conditions (“Terms and Conditions”) apply to the Orderdirect ’s website, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.

For the purposes of this website, “seller”, “we”, “us” and “our” all refer to Orderdirect.ky (hereinafter referred to as Orderdirect or Orderdirect.ky)
Orderdirect.ky reserves the right, to change, modify, or remove portions of these Terms and conditions at any time. Changes will be effective when posted on Orderdirect.ky website and may have no other notice provided.

Kindly check the Terms and Conditions regularly for updates. Your continued use of the Orderdirect.ky website following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.
Please review the Terms and Conditions listed below diligently prior to using this website as your use of the website indicates your agreement to be wholly bound by its Terms and Conditions without modification.

You agree that if you are unsure of the meaning of any part of these Terms and Conditions or have any questions regarding the Terms and Conditions, you will not hesitate to contact us at info@Orderdirect.ky for clarification. These Terms and Conditions fully govern the use of this website. No extrinsic evidence, whether oral or written, will be incorporated.


You confirm that you are at least 18 years of age or are accessing Orderdirect.ky under the supervision of a parent or legal guardian.

Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.

We grant you a non-transferable, revocable and non-exclusive license to use this Orderdirect.ky site, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold through Orderdirect.ky, gathering prior information regarding our products and services and making purchases. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance.

These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.

Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.

Orderdirect.ky requires registration on the site or application. Should you choose to register or subscribe to the site, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of Orderdirect.ky is solely responsible for keeping passwords and other account identifiers safe and secure.

The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. Orderdirect a shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from Orderdirect.ky. You can subsequently opt out of receiving such promotional e-mails by emailing us at sales@Orderdirect.ky.


You accept that the information contained in this website is provided “as is, where is”, is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee.

Product representations expressed on the Orderdirect Application are those of the vendor and are not made by us.


Orderdirect aims is to ensure accessibility to the website at all times, however we make no representation of that nature and reserve the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.


We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a particular website unless explicitly stated otherwise.

In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.

Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice.


Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, on the Orderdirect Site and application, information content on Orderdirect the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.

Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


Orderdirect will regularly update its site to reflect accurate comprehensive, up-to-date information of our service offerings.

We will respond in a timely manner to Customer requests for information as it concerns its services. All such information will be provided at no cost to the Customer. All service information will be made available to the Customer by way of published fliers, emails, text messages and handbills, publication on our online portals, social media, or requests. Enquires and queries shall be dealt with at the company offices and outlets as well as the company website.


Information regarding all service offerings, promos and website related issues as well as general usage information is regularly updated on our website www.Orderdirect.ky


For details on contacting Orderdirect kindly visit our web page.


Customers shall not misuse our services, including but not limited to dishonestly obtaining services or using our service for the purchase of prohibited, illegal and banned items contrary to applicable laws or regulations. Please be informed that we have a duty to report all suspicious or illegal activity to the appropriate authorities


Orderdirect retains the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is the customer’s responsibility to check these Terms and Conditions periodically for changes. The continued use of the application following the posting of changes will mean that you accept and agree to the changes


When you use the website or send emails or other data, information or communication to www.Orderdirect.ky, you agree and understand that you are communicating with Orderdirect through electronic records and you consent to receive communication via electronic records from Orderdirect periodically, as and when required. Orderdirect may communicate by email or by such other mode of communication, electronic or otherwise.


You may be required to register with Orderdirect.ky in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the user name you request. Your user name and password are for your personal use only, and you will not share your user name or password with any individual or third party (other than Orderdirect.ky). If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to Orderdirect.ky including those set forth in these Terms & Conditions, Orderdirect.ky reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.


All Orderdirect.ky on island deliveries are delivered by our very own delivery team island wide.


We understand the importance of our Customer’s privacy, and we want you to feel confident about the privacy and security of your personal information. We take reasonable care to prevent any unauthorized access to your personal information and use personal information we collect in accordance with strict procedures. We have set out below some important information about the personal information we may hold about you, and how we use it. Full details of our privacy policy can be made available on request.


When ordering for certain services, we will ask you for information such as your name, address, contact phone numbers, email address and means of identification such as Driver’s license. We may also ask you other relevant information about the service you are using or ordering.


By registering to use our service you grant us permission to use your information in the following ways
Processing of orders you place with us.
Charge for services we provide.

Providing directory enquiry services or information to the regulator and other authorized government agencies, or as required by law.
Communicating with you about how to use the service, and letting you know about any changes to our services.
Market our products and services to you.

Carry out market research and analysis on our current products and services and future developments.

We may give information on this form to certain other people or organizations. We will make sure

that you cannot be identified.

To prevent and detect criminal activity, fraud, misuse or damage to our network and prosecute and sue those responsible.

We may provide information (In response to requests from authorized law enforcement agencies) to prevent and detect crime and prosecute offenders


We may make changes to our privacy policy from time to time. Your continued use of any of our services indicates your agreement to the use of your personal information as set out in this privacy policy.


We take due care in ensuring that personal information provided by you are retained and processed in a manner that ensures that this information is accurate, relevant and current for the purpose for which it is to be used for.


Information to customers: If you are unhappy with our services kindly contact us and let us know. Your feedback enables us to review and improve the overall service we provide. If you have a complaint, kindly send a mail to complaints@Orderdirect.ky. We are fully committed to addressing all complaints fully and fairly, and in a reasonable time frame.

We do try to resolve all verbal complaints. However should you wish to receive a response in writing, kindly forward all complaints to complaints@Orderdirect.ky; and we will send you our feedback accordingly


When we need to contact you, we will use your email address as the primary mode of communications. In a few cases we will attempt to contact you via phone. We may contact you to advice on the outcome of an investigation to any complaint, advise you on new product offerings and how to get the best out of current product or service offerings.


Items may be re-bagged by Orderdirect and may not arrive in the original merchant boxes/ packaging.


We will treat any information concerning any complaint or compliance in confidence and we will not disclose it to anyone except or in accordance with any instruction you have given us. However, there are circumstances in which we may be required by law to disclose information. Such requests typically come from statutory authorities. Any such disclosure will be strictly controlled and made fully in accordance with the laws of the Cayman Islands.


Items can only be returned if they are either damaged upon delivery or the wrong item was delivered to you. If you received the wrong item for any reason we will replace it with the right item or provide you with a full refund. Only items that are non-functional, or are the wrong item purchased can be returned. Refunds are fully approved by the discretion of Orderdirect and will be determine on the circumstances at hand.